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Why an Experienced IT Staff Matters

A well-trained, experienced IT staff can be a major asset for any business. Certain characteristics define the most successful employees in this field. From problem-solving skills to familiarity with the latest technologies, we'll discuss their four key characteristics and how they can help you maximize productivity and efficiency. We'll also walk through the risks of a bad IT support company, and the benefits of partnering with outsourced IT. Let's jump right in!

The Characteristics of an Experienced IT Staff

Problem Solving Skills

Experienced IT professionals have the training and knowledge to identify potential issues before they become problems, and the skills needed to research and analyze those issues to resolve them. They also know how to think outside the box to find creative solutions when traditional approaches fail.

Knowledge of Current Technologies

An experienced IT staff should always be familiar with the latest technologies, especially those related to their field. This helps ensure that your team can keep up with changing trends and find ways to maximize efficiency and productivity with new tools or systems. Understanding current technology allows them to quickly recognize any potential flaws or vulnerabilities in existing systems, helping you avoid security issues and keep your data safe.

Excellent Communication

IT professionals must communicate effectively with all members of your organization for any projects or initiatives they take on together to succeed. This means being able to explain complex concepts in terms that everyone understands, as well as working collaboratively towards a common goal. Communication is key for any successful business relationship, so having experienced IT personnel who know how best to interact with colleagues can make all the difference for your team's success rate.


An experienced team should be prepared for anything that comes their way and capable enough to adjust their approach if necessary. This will help minimize downtime, save resources, and ensure maximum efficiency from your staff members at all times.

The Risks of Working With a Bad IT Support Company

With so many managed service providers out there, it can be difficult to know which one to choose. The truth is that not all IT support companies are created equal, and if you’re not careful, you could end up working with one that does more harm than good.

Slow Response Times

One of the most frustrating things about working with a bad IT support company is slow response times. If your partner is not responsive to your needs, it could lead to disastrous consequences, such as data loss or system outages. To avoid this, make sure that you choose someone experienced who can respond quickly and efficiently to any issues you may have.

Poor or Lacking Communication

The importance of good communication between your business and IT partner cannot be overstated. If the two are not on the same page, it could result in delays or misunderstandings that can end up costing your business time and money.

Lack of Expertise

If you’re working with an inexperienced IT partner, they might not be able to provide the level of expertise needed to properly manage your systems and keep them running smoothly. To avoid this risk, make sure that you choose someone who has worked with companies like yours before and understands the ins and outs of your industry.

Security Risks

Having your systems hacked or breached by malicious actors is one of the worst nightmares for any business owner, but if you’re working with a bad IT support company, it could become a reality. A lack of security knowledge or sloppy practices can leave you vulnerable to attack and put your data at risk. To protect yourself, always choose an experienced expert who puts security first in their methods and processes.

If you think your internal IT staff isn’t cutting it anymore, you are probably right. Check out this article to be sure when to outsource your IT services.

When to Outsource Your IT

The Benefits of Working With an Experienced IT Staff

Outsourcing your IT staff can provide various benefits for your business that you might not be aware of. From cost savings to improved security, an experienced IT staff can help ensure your company is well-positioned in the ever-evolving technology landscape.

Cost Savings

Outsourcing your IT services can help you save money in two ways: by reducing the need to hire additional in-house personnel and by taking advantage of the already-built infrastructure that the outsourced team provides. Instead of training and equipping new staff, you can access a team of experts who have already developed and maintained a secure computing environment for their clients. This ensures your business is up-to-date with the latest technology while saving you time and money.

Improved Security

An experienced team can provide expertise on emerging threats targeting your industry or company. They can also help implement firewalls and antivirus software to prevent malicious actors from accessing your systems. With them monitoring your security posture, you can rest assured that all the necessary steps are being taken to keep you safe.

Increased Scalability

By taking advantage of an external team, you can quickly adjust your services as business requirements change without investing additional resources into hiring or training new personnel. This helps reduce overhead costs and allows businesses to focus on other areas as needed without worrying about insufficient staff or resources when demand increases.

Partner With the Best and Most Experienced IT Security Services in Utah Today

When organizations are looking for a reliable IT solutions partner, they need to know that their chosen team will deliver exceptional customer service. At Onward Technology, our primary mission is to ensure our clients feel like part of the family. Our specialists are always up-to-date on the latest technology and possess extensive industry knowledge, enabling us to manage projects of all sizes and complexities. Contact us today for the best IT services in Utah.

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