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Utah Small Business "Pain Points" and How Managed IT Services Help

If you're the owner or manager of a small business who has central involvement in daily company operations, a term you're likely familiar with -- whether specifically or just conceptually -- is "pain point." A pain point refers to certain challenges or common issues that you or your team fact, and finding effective solutions for pain points is important -- and managed IT services are often a great tool here.

At Onward Technology, we're proud of how our managed IT and tech support services help support Utah businesses of all sizes, including small businesses. From our 24/7 on-demand support to various network setup and security programs, we have you covered completely. What are some of the pain points services like ours help alleviate for small businesses? Here are several to consider.

Sick Days and Paid Time Off

Employees missing time is a common situation within any business, and two of the most common reasons for this are sick days and paid time off (PTO). And while managed IT services certainly can't stop your employees from sometimes missing days, they absolutely can offer protection from vulnerabilities that may arise when certain employees are off work.

For instance, say an employee who handles a lot of your company's network security needs goes on vacation. This can leave your business's data and systems exposed to possible threats if you don't have proper IT coverage. But with our managed services in place, you can rest assured that even when certain employees are away, your business is still being protected against any potential risks.

Backups and Data Recovery

Another major pain point for small businesses is data loss, whether due to system crashes or other issues. Losing important data can mean big trouble for your business, but our managed IT services can help prevent this from happening. We can set up regular backups of your data so that even if something does happen to your system, you'll always have a recent copy to fall back on. And if data loss does occur, our team can help you recover it quickly and efficiently.

Day-to-Day Tasks

Pain points don't always have to be major disasters; sometimes, they can be more mundane, day-to-day tasks that take up valuable time and resources. For example, if your employees are spending a lot of time each day dealing with IT issues, that's time they're not spending on revenue-generating tasks.

Our managed IT services can help here as well by taking care of many of the common IT tasks that your employees would otherwise have to deal with. This includes things like patch management, software updates, and troubleshooting. By taking care of these tasks for you, we free up your employees' time so they can focus on more important things.

IT Department Turnover

As many small business owners can tell you, it's hard to find consistent, reliable IT help. This is often due to high turnover rates in the IT industry, which can leave small businesses in a bind if they don't have managed services in place.

With our managed IT services, you don't have to worry about this because we provide a team of experienced IT professionals who are there to help whenever you need it. And because we're a managed service provider, we have the scalability to grow with you as your business expands. There's no need to hamstring yourself with a small, in-house IT team when you can take advantage of our managed services.

24/7 Needs

Simply put, no matter how dedicated you are as a business owner or manager, no one wants to be spending every waking hour dealing with IT issues. But when you don't have managed services in place, that's often what it takes to keep things running smoothly.

With our managed IT services, you can rest assured that someone is always there to help when you need it, 24 hours a day, 7 days a week. Whether you're dealing with a system crash in the middle of the night or an employee issue first thing in the morning, we're here to help.

Automated Responses

Depending on your business type, you may find that you're dealing with the same IT issues over and over again. And while it's important to have someone available to help when these issues arise, it can be even more important to have a system in place that can automatically detect and resolve these issues before they cause major problems.

Our managed IT services include automated responses to common IT issues, so you can rest assured that your business is always running smoothly. And if an issue does arise that can't be resolved automatically, our team is available 24/7 to help resolve it quickly and efficiently.

Fewer Surprises

Finally, for some businesses, pain points are of the unknown variety: Surprise issues that tend to pop up at the worst possible times. For example, you may find that you need to unexpectedly upgrade your software or replace hardware that's failed.

With our managed IT services, you can avoid these surprises by having a team in place that's always keeping an eye on things and proactively addressing potential issues before they cause problems. This way, you can focus on running your business, safe in the knowledge that your IT needs are being taken care of.

In conclusion, managed IT services can be a valuable asset for any small business owner or manager who wants to avoid pain points. By taking care of common IT tasks, providing 24/7 support, and proactively addressing potential issues, our team can help you keep your business running smoothly. Contact us at Onward Technology to learn about all of our tech support services to businesses around Utah!

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