In an ever changing world of technology, the need for organizations to partner with a technology service provider continues to grow. At Onward, we believe that the problems associated with traditional service providers can be eliminated with our three-tiered approach: proactive, onsite support; likeable technicians who are pleasant to work with; and standardized, best-in-class technology solutions.
If you've ever wished that you had an IT partner that showed up when they were supposed to, felt like they were actually a member of your internal team, and truly took away all of your technology-related worries... well, you're in the right place.
We've seen managed IT providers with confusing, convoluted billing structures that end up incentivizing simply reacting to the same issues over and over again; we prefer simple, all-inclusive agreements that allow us to proactively prevent the majority of technology-related problems. The more problems you have, the more money the other guys make with their billable hours and onsite fees. We're the opposite - we'd rather invest the time upfront to find long-term solutions that work better for both of us. Kind of makes sense, right?
We've seen IT companies that try to lock organizations into long-term contracts and then coast by, hoping you don't notice the auto-renew clause. Our agreements are monthly and straightforward. We're confident you'll like working with us, so why would we need a contract?
We've seen technology service providers that are so hard to get ahold of, you'd think you met them on a dating app. We figured that wasn't a great way to do business, so our clients always have a minimum of FIVE Onward contacts they can contact directly, and have a 2-hour response guarantee. Your assigned technician will regularly be onsite based on a communicated schedule anyway, so you generally won't have to reach out specifically unless your water heater breaks and floods your server room (don't ask us why they put them in the same room).
We've seen a lot, and we're sure you have too. If you still have hope that there is a better option out there, we'd love to show you that there is.
