If you're the owner or manager of a small business who has central involvement in daily company operations, a term you're likely familiar with -- whether specifically or just conceptually -- is "pain point." A pain point refers to certain challenges or common issues that you or your team fact, and finding effective solutions for pain points is important -- and managed IT services are often a great tool here.

At Onward Technology, we're proud of how our managed IT and tech support services help support Utah businesses of all sizes, including small businesses. From our 24/7 on-demand support to various network setup and security programs, we have you covered completely. What are some of the pain points services like ours help alleviate for small businesses? Here are several to consider.

Sick Days and Paid Time Off

Employees missing time is a common situation within any business, and two of the most common reasons for this are sick days and paid time off (PTO). And while managed IT services certainly can't stop your employees from sometimes missing days, they absolutely can offer protection from vulnerabilities that may arise when certain employees are off work.

For instance, say an employee who handles a lot of your company's network security needs goes on vacation. This can leave your business's data and systems exposed to possible threats if you don't have proper IT coverage. But with our managed services in place, you can rest assured that even when certain employees are away, your business is still being protected against any potential risks.

Backups and Data Recovery

Another major pain point for small businesses is data loss, whether due to system crashes or other issues. Losing important data can mean big trouble for your business, but our managed IT services can help prevent this from happening. We can set up regular backups of your data so that even if something does happen to your system, you'll always have a recent copy to fall back on. And if data loss does occur, our team can help you recover it quickly and efficiently.

Day-to-Day Tasks

Pain points don't always have to be major disasters; sometimes, they can be more mundane, day-to-day tasks that take up valuable time and resources. For example, if your employees are spending a lot of time each day dealing with IT issues, that's time they're not spending on revenue-generating tasks.

Our managed IT services can help here as well by taking care of many of the common IT tasks that your employees would otherwise have to deal with. This includes things like patch management, software updates, and troubleshooting. By taking care of these tasks for you, we free up your employees' time so they can focus on more important things.

IT Department Turnover

As many small business owners can tell you, it's hard to find consistent, reliable IT help. This is often due to high turnover rates in the IT industry, which can leave small businesses in a bind if they don't have managed services in place.

With our managed IT services, you don't have to worry about this because we provide a team of experienced IT professionals who are there to help whenever you need it. And because we're a managed service provider, we have the scalability to grow with you as your business expands. There's no need to hamstring yourself with a small, in-house IT team when you can take advantage of our managed services.

24/7 Needs

Simply put, no matter how dedicated you are as a business owner or manager, no one wants to be spending every waking hour dealing with IT issues. But when you don't have managed services in place, that's often what it takes to keep things running smoothly.

With our managed IT services, you can rest assured that someone is always there to help when you need it, 24 hours a day, 7 days a week. Whether you're dealing with a system crash in the middle of the night or an employee issue first thing in the morning, we're here to help.

Automated Responses

Depending on your business type, you may find that you're dealing with the same IT issues over and over again. And while it's important to have someone available to help when these issues arise, it can be even more important to have a system in place that can automatically detect and resolve these issues before they cause major problems.

Our managed IT services include automated responses to common IT issues, so you can rest assured that your business is always running smoothly. And if an issue does arise that can't be resolved automatically, our team is available 24/7 to help resolve it quickly and efficiently.

Fewer Surprises

Finally, for some businesses, pain points are of the unknown variety: Surprise issues that tend to pop up at the worst possible times. For example, you may find that you need to unexpectedly upgrade your software or replace hardware that's failed.

With our managed IT services, you can avoid these surprises by having a team in place that's always keeping an eye on things and proactively addressing potential issues before they cause problems. This way, you can focus on running your business, safe in the knowledge that your IT needs are being taken care of.

In conclusion, managed IT services can be a valuable asset for any small business owner or manager who wants to avoid pain points. By taking care of common IT tasks, providing 24/7 support, and proactively addressing potential issues, our team can help you keep your business running smoothly. Contact us at Onward Technology to learn about all of our tech support services to businesses around Utah!

There are a number of considerations to make if you're the owner or operator of an emerging business in any sector, and one of these across numerous industries is managed IT and tech support. Provided by what are known as MSPs, or managed service providers, this sort of support is absolutely vital as you look to protect business data and make systems as efficient as possible to facilitate growth in your company.

At Onward Technology, we're proud to offer a variety of IT services to clients large and small, including emerging businesses looking for assistance in this area. From simple IT procurement to cybersecurity, 24/7 support and more, we have you covered in every realm you might need help with. What are some of the top ways emerging companies should be leveraging services like ours? Here's a basic primer.

Optimizing Networks and Systems

As you're building out your business, you might not have a huge in-house IT staff yet - or any at all. In this case, working with an MSP to optimize and manage your network can save you a lot of headaches down the line. We can help ensure that your systems are running smoothly and efficiently from the start, which will set you up for success as you continue to expand.

For instance, let's say you're setting up a new office. We can come in and get everything set up for you, from the cabling to the WiFi network and more. Then, we'll monitor and manage it all remotely so that you don't have to worry about a thing. This will give you peace of mind and allow you to focus on other aspects of running your business.

Ensuring Cybersecurity

Cyber attacks are becoming more and more common, and they can be devastating for businesses of all sizes. If you're not prepared, you could end up losing critical data or even facing legal repercussions if sensitive information is leaked. This is why it's so important to have robust cybersecurity measures in place, and an MSP can help you do just that.

At Onward Technology, we offer a range of services designed to keep your data safe, including firewall installation and configuration, intrusion detection and prevention, and more. We'll work with you to assess your risks and put together a customized plan to address them. This way, you can sleep soundly knowing that your data is well-protected.

Ensuring Proper Compliance

Another major consideration for businesses in many industries is compliance. Depending on the type of business you're in, there may be certain regulations you need to adhere to - and if you don't, you could face serious penalties. This is yet another area where working with an MSP can be extremely helpful.

At Onward Technology, we have a team of compliance experts who are well-versed in a variety of regulations, including HIPAA, PCI, GDPR and more. We can help you ensure that you're meeting all the necessary requirements and take care of all the paperwork involved. This way, you can avoid any potential problems down the line.

Strengthening Existing IT Teams

Some mistakenly assume that managed IT is a fully-outsourced experience. And while it's true that elements of this process may often be handled by remote teams, that's not always the case. In fact, in many instances, working with an MSP can actually help to strengthen your existing IT team.

For example, say you have a limited IT staff but are looking to expand. In this case, we can provide supplemental support to help take some of the pressure off your team. We can also offer training and development opportunities to help them grow their skills and knowledge. This way, you can build a strong in-house IT team that will be able to handle anything that comes your way.

Offloading Day-to-Day Tasks

Relatedly, one of the main benefits of working with an MSP is that it can free up your IT team to focus on more strategic initiatives. Rather than being bogged down by day-to-day tasks, they can focus on projects that will help move your business forward.

For instance, say you're looking to implement a new CRM system. Your IT team can work with our team of experts to plan and carry out the project, while we handle the day-to-day management of your network. This way, you can be confident that the project will be carried out successfully and your team will be able to focus on other important initiatives.

Reducing Costs

Finally, one of the single largest benefits of working with an MSP is that it can help you save money. When you outsource your IT management, you no longer need to worry about the costs associated with hiring and training in-house staff. Additionally, by entrusting us with the management of your network, you can avoid the costly mistakes that often come with managing complex systems.

At Onward Technology, we pride ourselves on being a cost-effective solution for businesses of all sizes. We offer a variety of pricing models to choose from, so you can find one that fits your budget. And because we're constantly keeping up with the latest technology, you can be confident you're getting the best possible value for your money.

For more on how managed IT and IT support services can play a big role in your emerging company's operations, or to learn about any of our programs in these areas, speak to the team at Onward Technology today.

When it comes to the realm of protecting your devices and network from threats, the broad term that most people are generally familiar with is "cybersecurity." However, this major area has several sub-categories or related themes that are often incorporated into or around it, and one of these that's become much more well-known in the IT world in recent years is called "cyber resiliency."

At Onward Technology, we're happy to assist a huge range of business clients with all their network security and related IT needs, with 24/7 real-time monitoring we apply to numerous different clients and needs. What's meant when discussing cyber resiliency, and what are some simple ways to achieve this approach in your business network? Here's a basic rundown.

What is Cyber Resiliency?

You've heard of cybersecurity, and you've also likely heard of disaster recovery (if you haven't heard this latter term, it speaks to having a solid plan in place to quickly get your business operational again after a serious event such as data loss, malware attack, etc.). Cyber resiliency is somewhere in the middle of these two concepts, and can be defined as a proactive and holistic approach to cybersecurity that also incorporates disaster recovery concepts.

In other words, cyber resiliency is about taking multiple efforts to ensure all company data is private, protected, backed-up -- and maybe most importantly, recoverable in case of any type of incident.

Why is Cyber Resiliency Important?

The concept of cyber resiliency has become much more prominent in business networking conversations for a few reasons. First, as noted, attacks on all types and sizes of businesses are becoming more common (and often more sophisticated), so there's a heightened need to have stronger protection in place. Second, "cyber incidents" can come in many forms and cause different levels of damage, so it's important to have a plan that can address any type of issue that might come up.

Consider the data breaches at Yahoo and Equifax: In both cases, massive amounts of customer data were stolen by hackers. But while the Yahoo breach was eventually blamed on a state-sponsored actor, the Equifax incident was caused by a much more common type of cyber attack. So while the effects were similar (loss of customer trust, millions spent on recovery efforts, etc.), the root cause was different -- and each required a different type of response.

In other words, a "one size fits all" approach to cybersecurity and disaster recovery simply isn't enough anymore. You need a multi-faceted, proactive plan that can address any type of incident -- and this is where cyber resiliency comes in.

Our next several sections will go over how to achieve cyber resiliency within your business, plus how our team will help.

Seek Professional Support

Simply put, it's hard for most organizations to achieve cyber resiliency on their own. Cybersecurity is a huge and complex topic, with new threats emerging all the time. And while you might have in-house IT staff, they likely don't have the bandwidth or expertise to keep up with everything that's going on in this realm.

This is where professional support comes in. A trusted Managed Services Provider (MSP) like Onward Technology can serve as your "virtual IT department," keeping an eye on your network around the clock and responding quickly to any incidents that might come up.

And when it comes to disaster recovery, an MSP can provide invaluable assistance in developing and testing a comprehensive plan -- so you know exactly what needs to be done in case of an incident, and can have confidence that your plan will work as intended. In other words, partnering with a reputable MSP is one of the best ways to achieve cyber resiliency for your business.

Onward Technology is proud to offer comprehensive cybersecurity and IT support services to businesses of all sizes. We'll work with you to assess your specific needs and put together a custom plan that will help you achieve your goals -- including cyber resiliency.

Analyze Risks and Business Goals

As you're working with our team to develop a cyber resiliency plan, one of the first steps we'll take is to analyze the risks your business faces and what your specific goals are.

This will help us understand what types of incidents are most likely to occur, how much damage they could cause, and which systems and data are most critical to your operations. We'll also consider any compliance requirements you might have (e.g. HIPAA, PCI, etc.), as these will need to be taken into account in your disaster recovery plan.

From there, we'll work with you to develop a comprehensive strategy that will help you meet your goals and protect your business from the types of incidents that are most likely to occur.

Create a Baseline Expectation

As part of our risk analysis process, we'll also help you create a "baseline expectation" for your business -- in other words, what's the minimum level of service you need to maintain in order to keep your operations running?

This is important because it will serve as the starting point for your disaster recovery plan. For example, if you're a retail business, you might need to be able to process transactions and fulfill orders within a certain time frame in order to keep your customers happy.

On the other hand, if you're a healthcare provider, you might need to have systems in place that allow you to access patient records quickly and efficiently -- even in the case of a major outage.

Once we have a clear understanding of your baseline expectation, we'll work with you to develop a plan that will help you meet (or exceed) it -- no matter what type of incident might occur.

For more on how to achieve cyber resiliency for your business, or to learn about any of our managed IT or IT support services, speak to the team at Onward Technology today.

There are a number of facilities that have several common needs in the IT support and related fields, and schools and other educational services are definitely among these. Having a reliable network is vital for schools and other educational programs to maintain numerous student devices and solutions, and working with quality IT professionals is typically the way to go here.

At Onward Technology, we're proud to provide the very best IT support and related services to educational facilities throughout Utah, allowing them to maintain a strong and reliable network that can support all of their needs. We understand the importance of having a quality network in place, and we're committed to helping our clients achieve this goal. Why is it so important for such facilities to have this kind of support? Here are several reasons.

Securing the Learning Infrastructure

Digital learning tools have become a massive part of the education landscape in recent years, and it's only going to become more prevalent in the years to come. As such, it's more important than ever for educational facilities to have a secure network in place that can protect these tools and the data they contain.

With the help of Onward Technology, you can be confident that your network is secure and able to withstand any potential threats. We'll work with you to identify any vulnerabilities in your system and implement the necessary solutions to mitigate them.

For example, we can help you implement a comprehensive security plan that includes firewalls, intrusion detection/prevention systems, and more. We'll also work with you to create policies and procedures that will help keep your network secure, such as proper password management and access control measures.

Protecting Student Privacy

Privacy is of vital importance for everyone, and students are definitely no exception. In recent years, there have been a number of high-profile cases of student data being breached, and this is something that educational institutions need to be aware of.

With the help of Onward Technology, you can be confident that your network is secure and able to protect the privacy of your students. We'll work with you to implement the necessary security measures, such as firewalls and intrusion detection/prevention systems. We'll also help you create policies and procedures that will ensure the privacy of your students, such as proper password management and access control measures.

Saving on Operating Costs

With the support of a quality IT company like Onward Technology, you can save a significant amount of money on your operating costs. We'll work with you to find ways to improve your efficiency and reduce your overall IT spend.

For example, we can help you consolidate your data center and server infrastructure, which can save you a considerable amount of money on power and cooling costs. We can also help you implement virtualization and cloud technologies, which can further reduce your operating costs.

Improving Staff Productivity

Another important benefit of working with Onward Technology is that we can help you improve the productivity of your staff. We'll work with you to find ways to streamline your processes and procedures, which can save your staff a considerable amount of time.

For example, we can help you automate your desktop and application deployment, which can reduce the amount of time your staff spends on manual tasks. We can also help you implement remote access solutions, which can allow your staff to work from anywhere at any time.

Regular Maintenance Available

For any and all of your IT support needs, Onward Technology offers regular maintenance services that can keep your network up and running smoothly. Our team of experienced professionals will proactively monitor your system for any potential issues and address them in a timely manner.

In addition, we offer 24/7 support for all of our clients, so you can be confident that someone will always be available to help you if you have any problems.

Keeping the Network Educational

It's natural for some students to use digital resources for purposes that don't quite fit the educational mission of schools. While there's nothing wrong with students using the internet for personal reasons, it's important to make sure that they're not spending too much time on non-educational websites.

Onward Technology can help you monitor your network usage and ensure that your students are spending their time on educational websites. We can also help you implement content filtering solutions that can block non-educational websites.

Physical Infrastructure Support

For many educational facilities, the simple size and breadth of physical infrastructure can be daunting. Maintaining and repairing this infrastructure can be a full-time job, and it's often one that's best left to the professionals.

Onward Technology offers physical infrastructure support services that can take care of all of your repair and maintenance needs. Our team of experienced professionals will work with you to keep your infrastructure in top condition, and we'll be there to help you if anything ever goes wrong.

Cloud Management

Finally, Onward Technology offers cloud management services that can help you take advantage of the many benefits of cloud computing. We'll work with you to deploy and manage your applications in the cloud, and we'll help you ensure that your data is always safe and secure.

We understand that each educational institution has its own unique needs, and we'll work with you to develop a custom cloud solution that meets your specific requirements.

Onward Technology is dedicated to providing quality IT support and services to educational institutions. We understand the importance of having a reliable network, and we'll work with you to ensure that your system is always up and running smoothly. Contact us today to learn more about how we can help with any needs your Utah educational facility may have.

If you're a business that's on an upward trajectory, you're naturally looking for ways to become more and more efficient within your processes while growing at scale. There are a number of approaches you may take here, and one that's proven enormously successful for many such companies is the outsourcing of important IT and tech support services to quality professionals.

At Onward Technology, we're proud to offer a huge range of such services, from IT procurement and security services to 24/7 on-demand support for all your Utah business needs. What are some of the major benefits growing companies throughout the state have found from working with quality tech support companies like ours? Here's a rundown.

Cost Efficiency

Some may be worried about the costs of outsourcing IT themes to a third party, but in reality, such services from a quality provider will actually save you money in the long run. How? Well, for one thing, you'll no longer need to keep an in-house team of IT professionals on staff full-time. This can be a very expensive proposition, especially if you need to maintain a high level of expertise within your team.

By outsourcing your IT services to Utah business specialists like Onward Technology, you can avoid these high costs while still enjoying access to the same quality of service - or even better. We're able to do this because we keep our overhead low and only staff IT professionals who are absolutely top-notch in their field.

Better Expertise

Related to the first point, another major benefit of outsourcing your IT services is that you'll have access to a much wider pool of expertise than you would if you only had an in-house team. When you work with Onward Technology, you're tapping into a team of professionals with years of experience and a wealth of knowledge at their disposal.

This way, no matter what sort of IT challenge you're facing, you can be confident that we have the skills and experience necessary to get the job done quickly and efficiently.

Better IT Security

Cybersecurity is a huge concern for businesses of all sizes, but it's especially important for those that are growing rapidly. As your company expands, you'll have more and more data to protect, and more potential entry points for hackers to exploit.

When you outsource your IT security needs to a quality provider like Onward Technology, you can rest assured knowing that your data is in good hands. We have the latest and greatest security tools and technologies at our disposal, and our team of experts knows how to use them to keep your data safe.


As we noted above, growing companies are looking for ways to become more efficient and scale their operations. Outsourcing your IT services is a great way to accomplish both of these goals.

With Onward Technology, you can easily scale up or down as needed, without having to worry about the cost or complexity of maintaining an in-house IT team. We're here to support you as you grow, and we're always ready to adjust our services to meet your changing needs.

Lower Downtime Risks

Many of our clients simply can't afford to have their IT systems go down, even for a short period of time. That's why we offer around-the-clock support, 365 days a year. No matter what time of day or night it is, if you have an issue with your IT systems, we'll be there to help you resolve it quickly and efficiently.

This way, you can avoid the costly downtime that can occur when problems with your IT systems are left unaddressed.

Proactive, Not Reactive

For many businesses, IT support is a reactive process. They only reach out to their IT provider when something has already gone wrong and they need help fixing it.

At Onward Technology, we take a proactive approach to IT support. We monitor your systems 24/7, so we can identify and resolve potential problems before they cause any disruptions to your business. This way, you can avoid the headaches and expenses that come with unplanned downtime.

Keeping Your Focus Where it Needs to Be

As a business owner, manager or executive, your time is extremely valuable. You need to be able to focus on the tasks that are most important to growing your business, not waste time trying to fix IT problems yourself or dealing with IT issues that could have been avoided altogether.

Outsourcing your IT services to Onward Technology will free up your time so you can focus on the things that matter most to your business. We'll handle all of your IT needs, big and small, so you can focus on running and growing your company.

Improved Customer Satisfaction

In today's world, customers expect businesses to have reliable IT systems in place. If your systems are constantly going down or causing other problems, it will reflect poorly on your company and damage your reputation.

When you outsource your IT services to Onward Technology, you can rest assured knowing that your customers will always be taken care of. We'll make sure your systems are up and running smoothly, so your customers can always count on you to deliver the services they need.

Less In-House Training Required

Finally, when you outsource your IT services, you won't need to spend as much time training your in-house staff on how to use and maintain your systems.

Our team of experts will be there to handle all of your IT needs, so you can focus on running your business. We'll provide comprehensive training to your staff as needed, so they can always be confident in their ability to use your systems effectively.

Outsourcing your IT services is a great way to improve your business efficiency, scale your operations and keep your customers satisfied. Contact Onward Technology today to learn more about how we can help you grow your business through Utah's best IT support and managed IT services.

With mobile devices and applications being used more than ever, including in the world of business, security for these devices is also growing in importance. There are a few ways cybercriminals may try to get at mobile devices to steal business data or related information, and one of these is broadly known as "grayware."

At Onward Technology, our 24/7 on-demand IT support services cover a wide swath of business needs, including security and protection for mobile devices used by business owners or employees. What is grayware, what are some types of grayware out there, and how can you ensure this form of threat does not become a risk for your company? Here are some basics.

What is Grayware?

In most IT circles, the term grayware has grown into a broad one that defines a few different malware threats to mobile devices. Such threats are considered troublesome, but are not "completely malicious" in most cases.

For instance, a common behavior of grayware is to infect a device, then leak that device's phone number to some kind of repository. Some will leak device location or application information, as well, while others may install unwanted ads. Grayware can also function as spyware, as it quietly collects data and sends it back to the attacker.

There are even cases where grayware apps will disappear after being installed, but leave a telltale sign on the device (like a notification icon). They will then harvest sensitive information and sell it to the highest bidder.

Types of Grayware

Grayware can come in all shapes and sizes, with a few specific types out there:

Tips for Avoiding Grayware

For standard mobile phone use, and especially for any companies with employees who use mobile devices for important company needs and data storage, here are some tips for avoiding grayware risks:

For more on protecting your mobile devices from grayware, or to learn about any of our managed IT or IT support services, contact the team at Onward Technology today.

There are numerous factors that business owners or managers of a given organization might be thinking about with regard to their IT support services, from reliability to threat prevention and more. One element that sometimes doesn't get the attention it deserves, but which is extremely important for many entities: Speed.

At Onward Technology, speed is an important quality we're proud to maintain across all our IT support services, from our 24/7 on-demand support team to numerous individual areas your company may require from us. Why is speed important in this realm, and what are some of the value-add areas you'll see from working with support services like ours where speed is a priority? Here's a brief rundown.

Tech Deployment

One major area where a fast, effective IT support service is key is in the deployment of new technology. Any business looking to keep up with the latest trends and offerings needs to be able to move quickly, and our team can help make that happen.

Whether you need a new server installed and configured, software rolled out to your workforce or any other technical task completed, we're ready to go - fast. This agility can be a huge advantage in today's business world.

24/7 Monitoring

Many IT support teams provide 24/7 monitoring and related threat response services. The faster these professionals can act, the less likely you are to experience a data breach or other costly incident.

Onward Technology's team is always on call, and we pride ourselves on our quick response times. In many cases, we're able to thwart an incident before it causes serious damage. This can save your business time and money in the long run.

Dividing Labor

Another major area where fast, responsive IT support can pay dividends is in the realm of labor. When something goes wrong with your technology, it can often lead to lost productivity as workers scramble to try and fix things.

If you're working with a team that provides quick turnaround times, however, much of this burden is lifted. Workers can focus on their jobs rather than wasting time trying to solve tech issues, and you can get back to business as usual more quickly.

Sped Up Maintenance

Maintenance of various IT systems and applications is another area where a fast support team can be invaluable. Issues that might otherwise take hours or days to resolve can often be handled much more swiftly with the help of an experienced team.

This can lead to less downtime for your systems and a smoother overall operation. In some cases, it can even help you avoid costly hardware or software upgrades.

When it comes to IT support, speed is key. Our team at Onward Technology understands this and is always ready to help you get the most out of your technology investments. Contact us today to learn more about our services!

With technology and IT services taking on greater importance with each passing year in the business world, more and more businesses are looking for quality IT support services. When you're on this search, it's vital to prioritize the right things in the IT support partner you choose.

At Onward Technology, we're happy to assist clients with a huge range of IT support and managed IT services, from network design and other setup needs through security, cloud storage and numerous other areas. We welcome comparisons of our services to other IT support entities -- both because we want all clients to get the very best solutions for their needs, but also because we're confident that we're the ones to provide them. When you're evaluating prospective IT support agencies, what are the top variables to consider? Here are several.

Track Record and Reputation

First and foremost, you don't want to waste your time with an IT support partner that doesn't have a stellar track record and good reputation. Do your research on the company and see what others have had to say about their services. References are always a great way to start, but also take the time to read online reviews and investigate the company's social media presence.

Any partner you're considering should have an extensive track record in the IT space and a portfolio of satisfied clients. They should also have a strong online presence, with positive reviews and social media followers.

Auditing and Certifications

Down similar lines, you need to confirm that your IT support agency is fully qualified and up to date on industry certifications. In order to ensure that your data is always safe and compliant with relevant regulations, you'll want to partner with an agency that has regular audits and stays up to date on the latest best practices.

Your prospective IT support partner should have regular audits and be up-to-date on industry certifications. Ask for a copy of their SOC2 report, or of related audit findings.

Technical Expertise

Naturally, you'll want to confirm that your IT support partner has the requisite technical expertise in order to handle your specific needs. All too often, we see businesses partnering with an agency that is great for certain areas but not so much for others. When you're vetting agencies, ask about their areas of expertise and make sure they line up with your own needs.

You should also ask about the team's experience in supporting your specific software and hardware. Do they have experience working with your particular platforms? What about your company's unique needs? Is the agency prepared to support them?

Shared Values and Organizational Qualities

In addition, there are several benefits to partnering with an IT support agency that shares your company's values and organizational qualities. For one, you'll likely have an easier time communicating with one another and collaborating on projects. Additionally, the team at your IT support partner will better understand your culture and how things work at your company.

Another similar theme to consider is an IT support agency that matches some of your organization's qualities. For instance, if you're a large corporation, you likely want to be working with a large agency. If you're a small business, partnering with a small agency might make more sense.

Performance Benchmarks

As you're getting into the technical side of things with a prospective IT partner, one vital area to focus on is their performance benchmarks. You'll want to make sure that they can consistently meet or exceed your performance goals and expectations. Ask about their past results and see what kind of guarantees they can offer you with regards to meeting your targets.

One specific area that's important within this realm is the presence of a service level agreement, or SLA. This document outlines specific performance metrics and expectations from your IT support partner, plus digs into remedies or penalties that will be levied if agreed-upon targets are not hit.

The SLA is a vital tool to ensure that your IT support partner is performing up to par and meeting your expectations.

Response Time

What good is an IT support partner if they're not there when you need them? Response time is key, and you'll want to make sure that your prospective partner has a solid track record of responding quickly to requests. Ask about their average response time and compare it to your own needs.

Furthermore, you should also be prepared for any potential emergencies. Make sure that your IT support partner has a robust emergency response plan in place, and that their team is available around the clock to help you out in a jam.


As your business grows moving forward, will your IT support partner be able to scale with you? This is an important question to ask, as you'll want to make sure that your agency can handle your expanding needs. Ask about their past experience in supporting businesses of a similar size and scope to your own.

Additionally, you should inquire about their ability to offer remote support. In many cases, agencies will be able to help you out without having to send a team member on-site. This is a valuable option to have, especially if your company is located remotely or has multiple offices across the globe.


Finally, you want to know that you'll be able to communicate effectively with your IT support partner. This includes everything from having regular status meetings to ensuring that the team is responsive and easy to get in touch with. Make sure that their communication style matches your own and that you feel comfortable working with them.

For more on the qualities to evaluate in a prospective IT support partner, or to learn about any of our IT services or managed IT services in Utah, speak to the staff at Onward Technology today.

There are a few different areas of cybersecurity or related practices where businesses may find vulnerabilities they need to protect, and one of these is within the realm of endpoints. The use of endpoint devices among company employees has only increased since the onset of COVID-19, and ensuring that such devices are used safely and with the proper protections for both employees and the company is vital.

At Onward Technology, we're proud to offer a variety of managed IT and tech support services to clients throughout Utah, from many school-based clients to a wide range of others. What do we mean when we talk about endpoints and the need to secure them, and what are several ways we'll assist you with such endpoint protection for your business and its employees? Here's a primer.

Cybersecurity Endpoint Basics

When we talk about endpoints for the realm of IT, we're referring to any end-user device that's utilized for business, such as desktop computers, laptops, smartphones and tablets. These devices are used for email usage through a company's Exchange Server (or perhaps even Android for Work), file sharing and storage in network drives like OneDrive or Google Drive, and for all other forms of communication within the organization.

If your employees routinely utilize their own personal devices for work, then they are endpoints, too. Behind the scenes of these devices can be activities that hackers or malware creators can potentially take advantage of, so it's vital to have endpoint protection in place for your organization. With an endpoint management service through Onward Technology, you'll have all manner of assistance related to securing your company's IT endpoints.

Our next several sections will go over some of the top recommendations we typically make to clients when it comes to protecting both themselves and their employees via securing endpoints.

Outfitting Employees Properly

Employees need to be outfitted with a few basic tools to help protect their endpoints, especially if they're using their own devices for any part of the job. Such tools may include:

Beyond these actual programs or services, it's important to help employees understand just how important endpoint security is. They must be made aware that even minor slip-ups in the usage of their devices could potentially get the entire company into trouble -- and may even impact their own personal data if they're using their own machine for work.

Deleting Unnecessary Data

Data minimization should be another major consideration for endpoint security, as employees may have access to some sensitive information on their devices that is no longer needed. This is a best practice throughout any industry that relies on IT infrastructure, and decreases the risk of data loss or exposure of such information.

Employees need to know what data is never deleted and why, as well as which files can safely be removed and when. This way, they'll consistently engage in the best practices regarding the deletion of sensitive information from their devices.

Routine Patches, Compliance and Regulation

There are many parts of this realm that fall under the guise of compliance and regulatory standards, as well. For instance, anti-virus software must be updated regularly to ensure that it is still effective, and the act of updating may even involve repatching malware.

There are also issues of licensing and service agreements, and these must be addressed as well.

Ensure Mobile Protection

One of the endpoint types that tends to be among the largest struggles for businesses today is mobile devices. Even if you're supplying employees with the proper support tools, they may find themselves tempted to use their own phones or tablets for work purposes. While this is great for both convenience and morale, it also creates an extra layer of risk that must be addressed.

One way to do so is by using third-party location services like Google Location Services. This service will allow you to track your employees' mobile devices if they have been lost or stolen, which is a great way for protecting company data in the event of such an incident.

Otherwise, you may need to resort to enforcing a BYOD policy that prohibits employees from bringing their own devices into work for work purposes. While this may seem counter-productive, it does largely reduce the risk of data loss or exposure.

In today's technological landscape, endpoint security is a vital aspect of protecting an organization from potential threats. Even small mistakes from employees regarding their devices may have large implications for the company as a whole if they don't take care to ensure they are properly secured.

For more on how we'll assist you in this area, or to learn about any of our managed IT or other IT services in Utah, speak to the staff at Onward Technology today.

There are numerous benefits that businesses achieve when they hire quality managed IT professionals, from data protection and security to process efficiency and much more. One broad area that sometimes gets forgotten when we're listing all these wide-ranging benefits, but is of paramount importance: Managed IT services save your business money in multiple direct ways.

At Onward Technology, we're proud to provide the very best managed IT services to clients in numerous industries, and of varying sizes. We manage your entire realm of tech support needs, ensuring your business's data is always protected while covering several other important themes. Here are some of the direct ways that utilizing quality managed IT services will help you improve your bottom line.

Knowledge and Experience of Multiple Employees

In many ways, managed IT services serve as alternatives to hiring specific employees for the purpose of tech support. When you, as a small or medium-sized business owner, call your managed IT service provider with an issue that needs solving, you're tapping into the knowledge base and experience of multiple employees who are constantly enriching their skillsets for just this reason.

On the flip side, hiring multiple part-time or full-time employees requires a large commitment of resources on your part, including the associated cost of benefits packages and more. On top of that, you're now faced with managing multiple employees, rather than focusing your attention on maximizing your company's bottom line.

Reduced Turnover and Business Continuity

Due to the above, your employee turnover will be limited to just the unavoidable turnover that's experienced in any company of your size. This, in turn, means you won't have to worry about constantly training new employees on your specific systems and business processes. You can be confident that your hourly workers are equipped with the knowledge necessary to handle various tasks, which allows them to work more efficiently even when they're in a new role in the company.

Having your managed services team triage and fix your various IT issues also reduces business disruption caused by problems with technology, allowing you to focus on getting things done instead of waiting for a computer issue to be resolved. This helps reduce turnover even further, as employees are happier when they don't have to spend half their day waiting for a computer problem to be solved.

Less Downtime and More Productivity

In addition to reduced business disruption due to IT issues, your employees will experience less downtime as a result of those issues. They no longer have to spend an hour or two trying to solve simple problems on their own, which could lead them to spending that time getting caught up on their other work or taking care of various personal tasks.

This naturally means that your business will experience less downtime, since there are fewer computer problems to take up employee time and attention. This, in turn, reduces the number of employees you have to pay for while they're not working. It all adds up to reduced costs, reduced downtime, and increased productivity for your business.

At Onward Technology, we're proud to provide managed IT services that help businesses of all sizes achieve these goals. If you've been thinking about outsourcing your various tech support needs, or are simply looking to determine if managed services are the best option for your company, get in touch with our team today.

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